Last updated: 7 September 2026

Deception Bay Electrical Services (“we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quote or use our electrical services.

Our website is:

www.deceptionbayelectrics.com.au

1. Personal Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Your name
• Phone number
• Email address
• Residential, business or service address
• Details about the electrical services you require
• Information you provide through our website contact or enquiry forms
• Information you provide when contacting us by phone, email, social media or other methods

We may also automatically collect limited technical information when you use our website, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Date and time of your visit
• General website usage and analytics information

This information may be collected through cookies, analytics platforms and similar website technologies.

2. How We Collect Personal Information

We may collect personal information when you:

• Submit a contact or quote request through our website
• Call or contact us directly
• Engage us to provide electrical services
• Communicate with us through Facebook or other online platforms
• Provide information to us during the course of completing electrical work
• Interact with our website

Where practical, we will collect personal information directly from you.

3. How We Use Your Information

We may use personal information for purposes including:

• Responding to enquiries
• Providing quotes or estimates
• Scheduling electrical work
• Providing our electrical services
• Communicating with customers regarding jobs or appointments
• Processing and maintaining business records
• Providing customer support
• Improving our website, services and customer experience
• Maintaining the security and performance of our website
• Complying with legal, regulatory, insurance and accounting requirements
• Resolving disputes or responding to complaints

We will not use your personal information for an unrelated purpose unless you have provided consent or we are otherwise permitted or required to do so by law.

4. Website Contact Forms

When you submit an enquiry through our website, the information entered into the form may be sent to Deception Bay Electrical Services by email and may also be temporarily or permanently stored within our website, hosting platform or related systems.

Please do not submit sensitive or confidential information through a website contact form unless it is necessary for your enquiry.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand how visitors use the website and help us improve our services.

Cookies are small files stored on your device by your web browser.

We or our website service providers may use cookies for purposes such as:

• Website functionality
• Website security
• Traffic measurement
• Performance monitoring
• Analytics
• Remembering website preferences

You can control or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.

6. Third-Party Services

Our website may use third-party services to provide website functionality, analytics, hosting, security, maps, forms or other features.

These providers may process certain information in accordance with their own privacy policies.

Third-party services used on the website may include services provided by companies such as Google, Meta/Facebook, website hosting providers, email providers or other technology providers.

Where our website contains links to external websites, including Facebook, we are not responsible for the privacy practices or content of those external websites.

We recommend reviewing the privacy policies of any third-party websites or services you use.

7. Google Maps and Similar Services

Our website may display maps, location information or other content supplied by Google or another third-party mapping provider.

When you interact with these services, the third-party provider may collect information about your device and your use of the service in accordance with its own privacy terms and policies.

8. Facebook and Social Media

Deception Bay Electrical Services may maintain profiles on social media platforms, including Facebook.

If you contact or interact with us through Facebook or another social media platform, that platform may separately collect and process information about you under its own privacy policy.

Information you make publicly available through social media may also be visible to other users.

9. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to operate our business or provide our services.

This may include disclosure to:

• Employees, contractors or subcontractors involved in providing services
• Website and hosting providers
• IT and technology service providers
• Email and communication providers
• Accountants, insurers, legal advisers or professional advisers
• Payment or financial service providers where applicable
• Government agencies, regulators or authorities where required by law

We do not sell your personal information.

10. Overseas Data Processing

Some of the technology providers we use may store or process information using servers located outside Australia.

The location in which information is processed may depend on the provider and the services being used.

Where applicable, we take reasonable steps to work with reputable providers that maintain appropriate privacy and security practices.

11. Storage and Security

We take reasonable steps to protect personal information from:

• Misuse
• Interference
• Loss
• Unauthorised access
• Modification
• Unauthorised disclosure

Information may be stored electronically within our website systems, email accounts, business systems, cloud services and devices.

While we take reasonable precautions to protect information, no method of transmitting or storing information online can be guaranteed to be completely secure.

12. Retention of Information

We may retain personal information for as long as reasonably necessary to:

• Provide our services
• Maintain customer and business records
• Meet taxation, accounting, insurance or legal requirements
• Resolve disputes
• Maintain appropriate records of completed electrical work

When personal information is no longer reasonably required, we may securely delete, destroy or de-identify it where appropriate.

13. Accessing or Correcting Your Personal Information

You may contact us if you would like to request access to personal information we hold about you or if you believe information we hold is inaccurate, incomplete or out of date.

We may need to verify your identity before providing access to personal information.

We will take reasonable steps to respond to requests and correct inaccurate information where appropriate.

14. Privacy Complaints

If you have a question or concern about how we have handled your personal information, please contact us.

We will take reasonable steps to investigate and respond to privacy concerns.

If the Australian Privacy Act 1988 applies to our handling of your personal information and you are not satisfied with our response, you may also be able to contact the Office of the Australian Information Commissioner (OAIC).

15. Australian Privacy Law

Where applicable, we handle personal information in accordance with the
Privacy Act 1988 (Cth) and the
Australian Privacy Principles (APPs).

Nothing in this Privacy Policy is intended to limit any rights or obligations that apply under Australian law.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our business
• Changes to our website
• New technology or service providers
• Changes to applicable laws or regulations

The latest version will be published on our website with the date it was last updated.

17. Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or your personal information, please contact: